Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”
  • VitoRobles@lemmy.todayEnglish
    2·
    9 days ago

    We have a list of phases in our chat bot that will cause the bot to flag the message.

    You can let a human know. Or you can set up automation to disconnect the customer.

    I won’t say what we do.